Q: What makes Vox & Coal effective?
A: Our product is thoughtfully formulated with natural ingredients such as Almond Oil, Avocado Oil, Vitamin E, Shea Butter, Mango Butter, Frankincense, Beeswax and essential oils.
Q: What kind of results should I expect after using this product?
A: Our superior Tattoo Aftercare delivers a rejuvenating surge of moisture to your new tattoo, maintaining its coloration and setting the foundation for a soothing healing process.
Q: How is Vox & Coal’s Aftercare Salve different from other similar products in the market?
A: Our product is more than just a salve for new tattoos - it plays a role in preserving the art that you’ve worked so hard to immortalize on your body. Do your tattoo justice and use Vox & Coal’s Tattoo Aftercare to give your art the care it needs to remain supple and vibrant forever.
Q: I still have more questions; how can I contact you?
A: For further questions, please email us at firstname.lastname@example.org or use the contact us page.
Q: How long will it take me to get my order?
A: Due to the high demand for our products, please allow between 2 to 4 days for your order to arrive depending on location.
Q: How much does shipping cost?
A: Shipping cost varies depending on location and will be calculated at checkout. Keep in mind that, Domestic shipping is 3USD and international shipping is 6USD.
Q: Do you ship internationally? A: Yes! We ship worldwide to ensure that every customer enjoys their shopping experience with us.
Q: Why do some international customers have to pay to receive their packages?
A: Different countries have different customs regulations. We cannot control or determine what fees or shipping rates may apply, and we are not responsible for paying these fees. We ship primarily to North America and Europe.
Q: Will I have to pay customs?
A: Vox & Coal is not responsible for any duties, fees, or local taxes that are incurred during the delivery of your order. All local fees incurred during shipping or after, are the sole responsibility of the customer.
Q: How do I track my package?
A: All orders include a tracking number. We will email your tracking number after your order is processed and dispatched.
Returns & Refunds
Q: What’s your return policy?
A: We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. The purchase must be unused and in its original condition with the original packaging.
Q: How do I return my order?
A: To process a return, please contact us at corporate@voxandcoal. Please understand that all returns must be pre-approved by emailing us before sending any products back to us.
Q: What do I do if my order arrives damaged?
A: If your purchase arrives defective or damaged, please contact us immediately at corporate@voxandcoal with a description and image of the damage, and we will get back to you right away.
Q: I received the wrong goods, what do I do?
A: We are sorry for any inconvenience this has caused. Please contact our customer service team via corporate@voxandcoal or our contact us page, so that they can work to get you your correct product as soon as possible.
Q: Can I exchange my product?
A: If you are unsatisfied with your item and would like to exchange it for another, please contact us at corporate@voxandcoal.
Q: How long does a refund take to process?
A: Once we have received your returned package and inspected the products, you will be contacted via the email address provided in your original order. Please be aware that it may take some time before a refund is officially posted on your account.
Q: Can I cancel or change my order?
A: If you need to make changes/cancel an order you have placed, please email us at corporate@voxandcoal right away.
Q: How do I check the status of my order? A: When placing your order, please allow up to 1-2 business days for your order to be processed. We ship the packages as soon as possible. Once your order has been shipped, you will receive an email notification.
Q: Does Vox & Coal charge sales tax?
A: We do charge a 10% sales tax at checkout.
Q: Is your website secure with my personal information?A: Absolutely! We use SSL security to ensure that all of your personal information is encrypted. We do not store your credit card information, and it will be used only once when purchasing your product. We never store information about our customers' private details!
Q: When are you getting more of any products in stock?
A: We do our best to restock items that sell out. We are not always able to due to manufactures lack of supply.
Q: When will you post new arrivals?
A: The best way to be informed about new arrivals and restocks is to follow us on our social media.
Please don't hesitate to email us at corporate@voxandcoal should you have any further questions about our products. We're always happy to help.